By Aravind Kumar · Published November 25, 2025 · Updated February 5, 2026
Most RCM vendors focus on back office collections, but that's too late. The real problem starts at the front desk with eligibility verification and prior authorization failures.
Here's the uncomfortable truth: 80% of downstream revenue cycle issues originate in the front office. If a patient's eligibility isn't verified, if a prior authorization isn't secured, if demographics are entered incorrectly at registration, no amount of aggressive AR follow-up will save that claim.